Privacy Policy
Who we are
evergreengifts.in is run by Sen Photography & Evergreen Gifts, SMC Palayam Road, Ganeshapuram, Annur, Coimbatore, Tamil Nadu. We are responsible for the personal information you share with us on this website, on WhatsApp and in our shop.
What we collect
- Contact and delivery details: your name, phone number, email address and delivery address.
- Personalisation content: the names, dates, messages, photos, logos and artwork you send us for your gift.
- Order details: the products you buy, order amounts and order history.
- Messages: what you send us on WhatsApp, phone, email or through our contact form.
- Website usage: basic technical information such as pages visited, device and browser type, collected through cookies and analytics.
How we use it
- To make, pack and deliver your order.
- To contact you about your order, confirm personalisation details and share tracking updates, including on WhatsApp.
- To handle replacement, exchange and cancellation requests.
- To keep records we need for accounts and tax.
- To understand how visitors use our website so we can improve it.
We do not sell your personal information.
Payments
Payments are made through UPI apps such as Google Pay and PhonePe. Your bank or UPI app processes the payment. We never see or store your UPI PIN, card number or banking passwords.
Who we share it with
- Courier partners, who receive your name, phone number and address to deliver your parcel.
- Payment providers, to process your payment.
- Service providers who help us run the website and measure its performance, such as our hosting provider and Google (Google Analytics, Google Merchant Center).
- Authorities, only where the law requires us to.
Your photos and personalisation content are used only to make your order and are never published or shared without your permission.
Cookies and analytics
Our website uses cookies to keep items in your cart and wishlist, remember your session and measure site traffic through Google Analytics. You can block or delete cookies in your browser settings, but parts of the shop, such as the cart, may not work properly without them.
Keeping and protecting your data
- We keep your information only as long as needed to complete your order, handle replacement requests and meet our legal and tax record-keeping requirements.
- You can ask us to see, correct or delete your personal information, including photos you sent us, by contacting us below.
- Our website uses a secure HTTPS connection, and access to order information is limited to our team.
Contact us
Questions about your privacy or your data? WhatsApp +91 99525 03867 or call +91 86104 70460, or email orders@evergreengifts.in. We are open Monday to Saturday, 9am to 9pm, and Sunday from 10am to 9pm.
